Return & Refund Policy
Last Updated: September 17, 2025
Return & Refund Policy
Norevienness wants customers to feel confident when shopping with us. This policy explains how eligible return, refund, cancellation and product-issue requests are handled.
Return Requests
To request a return, please contact service@norevienness.com before sending any item back. Include your order number and the reason for your return request.
Return Eligibility
Eligible items should generally be unused, undamaged and in substantially the same condition in which they were received. Original packaging should be included where reasonably applicable.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return and the circumstances surrounding the order. Applicable instructions will be provided when your return request is reviewed.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us and provide clear photographs or video showing the product and the issue.
Refund Processing
Once a refund is approved, it is normally issued to the original payment method used for the order. Your bank or payment provider may require additional time to complete the transaction.
Order Cancellation
Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed once fulfillment, packing or shipment has already begun.
Non-Returnable Items
Certain used, damaged, customized, personalized or hygiene-sensitive products may be ineligible for return where permitted by applicable law.
Returned Item Condition
Returned products may be reviewed before a refund or other resolution is approved. Items that do not meet the applicable return conditions may not qualify for a refund.
Return Address
Company Name: YONGRISHENG GROUP HOLDINGS LIMITED
Return Address:
ROOM 1503-09, 15/F CAUSEWAY
BAY CENTRE 15-23 SUGAR STREET
CAUSEWAY BAY
HK
Please contact service@norevienness.com before returning any product.
Company Information
Store / Brand: Norevienness
Website: norevienness.com
Operated By: YONGRISHENG GROUP HOLDINGS LIMITED
Email: service@norevienness.com
Registered Business Address:
UNIT 1305 KENBO COMM BLDG
335-339 QUEEN'S RD WEST
HK